Tech Heads Services
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Tech Heads' Services
Tech Heads services are tailored to meet your needs while staying within budget.
Tech Heads is Indiana’s premiere computer repair solution offering a wide range of IT solutions for home and business. Whether you would like us to set up your new PC or Apple computer or install an advanced business networking system, Tech Heads is qualified for the job. Tech Heads knows all things Apple. We are Apple certified to take care of your needs. Trained and certified in Cupertino, California, we will make sure you receive the best service and will surpass your expectations.
Tech Heads expertise will allow you to get the most out of your Apple products…and have fun at the same time!
Whether you want music streaming throughout your house or need a powerful and dynamic business environment setup, Tech Heads tailors all IT solutions around your specific needs. Below is a list of the most common services offered by Tech Heads. If you have questions about any of our services, please email us or call us at 317-809-8912.
Computer Services & Support
Tech Heads is Central Indiana’s small business and individual trusted technology expert. As the original member of the Apple Consultants Network in Indiana, we are certified to address Apple and PC issues alike. Tech Heads offers extensive support and consultation services based upon your needs.
Tech Heads Service Levels
Standard time and materials
Please see our rate schedule below. Standard business hours support is available on an as needed basis during normal business hours of 8am to 5pm EST, Monday through Friday.
Retained / Maintenance Programs
Many clients prefer a retainer or maintenance type package. This is a customized package for specific services based around your specific needs, workstation maintenance routines, expanded hours of support and more dynamic response times. These packages also have a fixed rate to help you plan your monthly budget. There are no hidden costs.
- Install, maintain and repair Windows, Mac, and Linux based workstations
- Support for: multi function units, printers, projection displays, etc.
- Support for all industry standard application software
- Virus and malware removal
- Office and home wireless router installation & security evaluation
- iPhone support (Setup, Exchange, Outlook & sync issues)
- Data recovery and rebuild as a result of a virus / malware or deletion
- Design specs and quote entire office network / workstation systems
- Consult on office infrastructure: network, video, sound system, cabling & wired / wireless router units, cross platform environment
- Install and maintain Windows, Mac, or Linux based servers and support equipment
- Full corporate email migration services from hosted Exchange Office 365
- Implementation and support of Cisco Unified Communications Manager
- Implementation and support of Cisco Unified Messaging
- Safeguard internal data using CA ARCserve to backup corporate infrastructures
- Creation of Standard Operating Procedures for corporate backup and disaster recovery plans
Tech Heads General Service Rates
$45.00 onsite service call $125.00 /hr (general) $140.00 /hr (network) $200.00 /hr (emergency / after hours / holiday support) Includes: onsite services / phone support / remote connection support / consultation / project research / proposal build / web development 4 hour response to phone message from 8am to 5pm EST (Mon-Fri) Normal business hours: 8am to 5pm EST (Monday through Friday) – all other times by appointment or defined in service plan
Maintenance & Service Plan Rates / Incident Packs
$120.00 /hr (prepaid 6 hour incident pack) w/ 2 service calls $115.00 /hr (prepaid 10 hour incident pack) w/ 3 service calls $110.00 /hr (prepaid 20 hour incident pack) w/ 4 service calls – onsite based on 8am – 5pm, Mon-Fri, Indianapolis zone Service plan accounts also receive: – priority service response and call scheduling – 2 hour response to phone message from 8am to 5pm EST (Mon-Fri) – 2 hour response to phone message from 8am to Noon EST (Sat)
Customized maintenance & service plans are available
Cloud Based Data Backup
Tech Heads supports a variety of data access/backup options depending on your needs, and we may not offer the best solution, but can help support the solution that is right for you. It can be difficult choosing the best option when it comes to data backup with all the choices available today. With the ever-changing technology offered by most subscription services, we are here to help you decide what is best for your needs and guide you through the installation process if desired, and also be there for any on-going support if needed. Contact us today, and we can easily determine what the best data backup solution is based upon your exact needs because everybody’s needs are different.
Hosted Exchange Corporate Email
Learn how Tech Heads can transform your business email into a streamlined work environment capable of multitasking on multiple devices in calendars, contacts, notes, email, and even SharePoint. Share calendars with your team and more. Learn how Tech Heads can migrate your existing email accounts from one service to another while keeping your contacts and notes and personal information intact. Please call (317) 809-8912 for more information.